Refund & Return Policy
At Annybooks, we operate with a transparent and customer-first return process while maintaining strict quality and logistics standards for international orders.
30-Day Return Window
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
- The item must be unused, undamaged, and in original condition
- The item must be returned in its original packaging
- Proof of purchase is required
Return Summary
| Policy Element | Details |
|---|---|
| Return Window | 30 Days from Delivery |
| Return Method | By Mail Only |
| Exchanges | Not Accepted |
| Refund Processing Time | Up to 10 Business Days |
| Return Address | Multan, Pakistan (Central Hub) |
Exchanges Policy (Strict)
We do not accept exchanges under any circumstances.
If you require a different product, you must:
- Return the original item (if eligible)
- Place a new order separately
Return Process
To initiate a return:
- Email us at support@annybooks.com
- Include:
- Order Number
- Reason for return
- Clear photos (if item is defective)
Once approved, you will receive return instructions.
⚠️ Returns sent without prior approval may not be accepted.
Return Shipping
Standard Returns (Change of Mind)
- Customers are responsible for:
- Return shipping costs
- Any customs duties or import charges
- Shipping fees are non-refundable
Defective or Damaged Items
If your item arrives faulty or damaged:
- We will cover 100% of return shipping costs, OR
- Offer a free replacement (based on availability)
This decision is handled case-by-case after verification.
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, refunds are processed within 10 business days
Refunds are issued to:
- Original payment method (Credit/Debit Card or PayPal)
Important Refund Notes
- Processing times may vary due to international banking systems
- Currency conversions may affect final refunded amount
- Original shipping fees (if any) are non-refundable
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider
- If still unresolved, contact us
International Returns (USA & UK Customers)
We serve customers globally with structured logistics:
| Region | Details |
|---|---|
| Return Location | Multan, Pakistan |
| Return Cost (Change of Mind) | Paid by Customer |
| Defective Items | Fully Covered by Annybooks |
| Refund Currency | USD (USA), GBP (UK) |
| Refund Method | Original Payment Method |
Shipping Partners (For Reference)
We use trusted international carriers:
- DHL Express / UPS (International Transit)
- Royal Mail (UK Final Delivery)
Contact Information
For any return or refund inquiries:
Email: support@annybooks.com
Phone: +923061787109
Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PKT)
Saturday – Sunday: Closed
Response Time: Within 1 Business Day
Physical Address
Jallah Bahawalpur Road
Punjab, Pakistan
Zip Code: 140405
Final Note
We reserve the right to refuse returns that do not meet the above conditions. Our goal is to ensure fairness for both our customers and operations while maintaining international shipping integrity.
